Repairs & Upkeep
How repairs are handled in shared areas and inside homes. Explains responsibilities, how to request repairs and what residents can expect as works progress.
General Repairs
Explains how Camden’s repairs service operates across the Brunswick, including how issues are prioritised, how to request a repair, and what residents can expect once a job is logged. It covers repairs inside homes and in shared areas, clarifies responsibility boundaries, and outlines typical timescales for routine and urgent works.
Further guidance and background material is available separately
Heating & Hot Water
Sets out how the communal heating and hot-water system serves homes across the estate, what residents should expect during normal operation, and how faults are assessed when problems arise. It explains the relationship between in-flat controls and the wider system, how planned maintenance is handled, and what support may be provided during extended interruptions.
Further guidance and background material is available separately.
Leaks & Water Ingress
Provides guidance on how leaks, damp, and water ingress are managed, including what residents should do if they notice signs of moisture inside their home or in shared areas. It explains why early reporting matters, how sources are traced in complex buildings, and how repairs and follow-up works are prioritised.
Further guidance and background material is available separately.
Entryphone & Door Issues
Explains how entryphone systems, communal doors, and access controls operate across the Brunswick, what residents can expect when faults occur, and how to report problems affecting access or security. It covers in-flat handsets, communal door mechanisms, lost fobs, and block-wide faults.
Further guidance and background material is available separately.
Windows & Ventilation
Outlines how windows and ventilation systems are intended to function, what signs of wear or failure residents should look out for, and how issues affecting airflow, condensation, or safety are addressed. It distinguishes between normal condensation and faults, and explains how communal and external elements are maintained.
Further guidance and background material is available separately.
Resident Handbook
Full tenancy rules and responsibilities.
View the complete guide →