BTRA Meetings & News
Explains how the TRA organises its work, handles resident issues, records decisions, and communicates with Camden.
What the TRA Does
The Brunswick Tenants’ and Residents’ Association (TRA) represents the collective interests of residents living across the estate. Its role is to raise local issues with Camden Council, to support communication between residents and officers, and to provide a structured way for concerns about repairs, safety, services or estate management to be heard. The TRA works to ensure that Camden’s responsibilities are clearly understood and that residents have a channel for escalating matters affecting shared areas or the day-to-day running of the estate.
The TRA does not replace Camden’s repair or housing services, nor does it manage buildings, staff or budgets. Instead, it aims to monitor how key services operate, highlight where improvements are needed, and help residents navigate the correct routes for reporting issues. The TRA’s effectiveness depends on regular engagement from residents and open, constructive dialogue with Camden’s housing teams, compliance officers and contracted services.
Alongside everyday estate concerns, the TRA also keeps track of major works and long-term projects, reviewing information provided by Camden and sharing updates where appropriate. Its role is advisory and representative, ensuring that residents’ views are included when decisions are made about the estate.
Meetings, Decision-Making & Resident Participation
TRA meetings are held to discuss issues raised by residents, review updates from Camden, and agree the next steps on matters affecting the estate. Meetings follow a standard agenda: updates on previous actions, new concerns raised by residents, items relating to repairs or safety, and any notices received from Camden or partner agencies. Decisions are made collectively, with the aim of reaching clear actions that can be followed up between meetings.
Residents are welcome to attend meetings, contribute questions or comments, and suggest areas that need attention. Participation can be as simple as sharing feedback, or as involved as helping to prepare information for Camden or supporting specific projects. All involvement is voluntary, and new attendees are always encouraged.
When an issue needs escalation, the TRA will normally agree the route: whether to raise it with Camden’s housing officers, compliance teams, local councillors or specialist departments such as repairs, safety, or major works. Clear records are kept so that progress can be tracked over time, and so that outcomes can be fed back to residents at future meetings.
Working with Camden Council
Most of the TRA’s work involves communicating with Camden Council. This includes raising concerns about repairs or shared areas, responding to updates about major works, and seeking clarification on policies or service standards. Camden officers may attend meetings from time to time to provide updates or answer questions, and councillors representing the ward are usually kept informed of ongoing matters affecting the estate.
The TRA aims to maintain constructive communications with the council. This often means gathering information from residents, checking what has already been reported, and presenting issues in a structured way so that Camden can respond effectively. The TRA also follows up when actions are delayed or when further clarification is needed, helping ensure that residents understand how decisions are made and what timescales to expect.
Some matters fall outside the TRA’s remit—such as legal disputes, individual tenancy matters or complaints requiring confidential handling. In these cases, the TRA can signpost residents to the appropriate Camden channels but cannot act on their behalf. This separation helps keep communication clear and ensures that each issue follows the correct formal route.
Communication, Updates & How to Raise Issues
The TRA shares updates with residents when there are significant developments affecting the estate, such as changes to services, upcoming meetings, or important notices from Camden. Information may be shared through email lists, community boards, meeting summaries or direct conversations with residents who have raised issues. The aim is to keep communication simple, factual, and focused on what residents need to know.
Residents can raise issues at any time, either by speaking directly to TRA members, sending an email, or raising the matter at a meeting. The TRA will clarify whether the issue relates to Camden services, shared areas, safety, or a wider estate matter, and then follow the appropriate route for escalation. Clear documentation is kept so that issues do not get lost and so that follow-up actions can be confirmed at later meetings.
The TRA also provides guidance on when matters should be reported directly to Camden—such as repairs inside homes, urgent safety concerns, or issues requiring professional inspection. This helps ensure that residents receive the correct response without unnecessary delay and avoids duplication of work between the TRA and housing services.
Further reference material, governance documents and meeting records are available via the links on this page.
Resident Handbook
Full tenancy rules and responsibilities.
View the complete guide →
TRA Constitution
How the TRA is structured and governed →
Meetings & Minutes
Updates from recent TRA meetings →
On this page
What the TRA Does →
Meetings & Decision-Making →
Working with Camden →
Communication & Raising Issues →