Heating Renewal

Why the heating and hot-water upgrade is taking place, the stages involved and the likely impact on residents, including access and timelines.

Why the Heating Renewal Is Needed

The heating and hot-water systems serving the Brunswick are reaching the end of their operational life and no longer meet the standards expected for a building of this scale. Camden’s asset-management inspections have identified ageing components, reduced efficiency and a rising number of service interruptions. Over recent years, residents have experienced repeated outages, fluctuating water temperatures and reliability issues that cannot be fully addressed through routine maintenance alone.

The renewal programme aims to provide a stable, modern and efficient system that improves performance, reduces breakdowns and supports long-term sustainability. It also ensures compliance with current regulations and safety standards, and brings the estate’s infrastructure up to a condition that can reliably serve residents for the future. Although the works will require significant intervention, the expected outcome is a system that is safer, more resilient and more energy-efficient than the one it replaces.

What the Renewal Programme Involves

The heating renewal programme includes the replacement or upgrading of major elements such as boilers, pumps, pipework, control equipment, risers and distribution systems. In some cases, work may extend to radiator valves, individual controls or other in-home components, depending on the final scope agreed by Camden. Specialist contractors will install modern systems designed to improve reliability, increase efficiency and reduce the impact of future outages.

The programme will be delivered in phases so that work can be carried out safely and with the least disruption possible. Residents may notice temporary equipment in communal areas, the movement of materials, and periods when parts of the system require isolation for installation or testing. Camden will provide notice before key stages begin and will explain which parts of the estate are affected at each point in the schedule.

Although the technical elements are managed by Camden and the contractor team, residents will be kept informed about the broad stages of the works, the areas involved and the expected timeframes for each phase.

How the Works Will Affect Homes and Shared Areas

Because heating and hot-water systems run through both communal areas and individual homes, parts of the programme may require access to risers, service cupboards, or occasionally to internal components within flats. Camden will provide clear notice in advance whenever access is required, and contractors will carry identification and follow agreed procedures when entering homes.

There will be periods when heating or hot water must be temporarily switched off so that work can be completed safely. Camden will issue updates in advance to help residents plan around these interruptions. Communal areas may see temporary coverings, protection boards or restricted access while equipment is being transported or installed. Noise and vibration may occur during certain stages, particularly when removing old components or installing new plant.

The intention is to manage these impacts as carefully as possible while progressing the works efficiently. Camden will set out what residents can expect week by week and will make clear which areas are affected at each stage of the project.

Support, Temporary Arrangements and Vulnerability Considerations

When heating or hot water is unavailable, even temporarily, Camden has responsibilities to support residents and ensure that anyone with additional needs is identified in advance. Residents who may require assistance — including those with mobility issues, long-term health conditions or caring responsibilities — should notify Camden as early as possible so that appropriate arrangements can be put in place.

Temporary heating or alternative provisions may be offered during planned outages, particularly during colder months or where vulnerabilities are known. Camden will also outline how long interruptions are expected to last and what steps residents should take if they experience any unplanned issues during the works. Clear communication is essential so that the teams involved can respond promptly.

This support framework is designed to ensure that residents are not left without essential services for longer than necessary, and that those who need additional help receive it consistently and without delay.

Communication, Timelines and Reporting Issues

Camden will provide regular updates throughout the renewal programme, including letters, notices in communal areas and digital updates where available. These communications will outline the current phase of the works, upcoming key dates and any changes to planned timelines. Residents are encouraged to review these notices so they remain informed about how the project is progressing.

Any concerns that arise during the works — such as unexpected heating outages, access issues, safety concerns or problems in communal areas — should be reported using Camden’s designated contact routes for major works. Contractors may also have a site supervisor available to address immediate practical matters. After installation, the new system will undergo testing, balancing and commissioning to ensure it meets performance and safety standards before being fully signed off.

Clear communication between Camden, contractors and residents remains essential throughout the entire programme, helping to ensure that issues are addressed quickly and the project progresses as smoothly as possible.

Heating Renewal Updates

Latest information from Camden on the heating and hot-water renewal programme →

Support During Heating Works

Guidance on temporary arrangements, assistance and support during outages →

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