council tenants
Council tenants at the Brunswick live in homes managed by Camden Council and are supported through a defined set of housing services, policies, and estate arrangements. This page brings together the key information relevant to council tenancies on the estate — including repairs and maintenance, rents and charges, safety guidance, estate services, and routes for raising issues or concerns. It provides a Brunswick-specific reference point, alongside clear links to the relevant Camden systems, documents, and contacts that apply to council-managed homes.
Repairs, Maintenance and Day-to-Day Issues
How the site is organised
BrunswickLife uses a clear and repeatable internal structure so that every page feels familiar. Each subpage follows the same pattern: a hero, an introductory paragraph, a sequence of articles, and a right-column navigation panel that mirrors the headings on the left. This helps users understand where they are within the site and reduces cognitive load.
Predictable navigation
Navigation is direct and unambiguous. Tiles on main pages lead to the topics residents need most often. Subpages avoid decorative layouts, pop-ups, overlays or slide-out panels. Movement between pages relies on standard links so the route through information is always clear.
Clarity of language
Headings follow a plain-language approach. When Camden uses unfamiliar names or internal terminology, additional phrasing or notes are added so that information remains understandable at the point of reading.
Ongoing adjustments
This is a living site. Where issues arise with layout, navigation or presentation, changes can be made without redesigning the site.
Rents, Charges and Payments
Standards and approach
The site aims to meet recognised accessibility standards so that it remains usable across a wide range of devices and personal needs. Layouts are kept simple, text styles remain consistent, and colour choices are selected for clarity rather than decoration.
Improvements over time
Where accessibility-specific issues are identified—from assistive-technology conflicts to device-specific behaviour—they can be corrected without structural change.
Reporting issues
Users who encounter access barriers can report them through the dedicated contact route listed below. Problems will be reviewed and resolved wherever possible.
Estate Services and Caretaking
File formats
Documents are provided in widely supported formats such as PDF, JPG and standard text files. Where longer documents exist, summaries or key extracts may be included directly on the page.
Readability
Text is structured for ease of scanning and reading. Long paragraphs are broken into sections, important names are kept consistent, and Camden references are linked where appropriate.
Assisted access
Users who need alternative formats (large print, simplified text or accessible PDFs) can request them via the contact route at the bottom of this page.
Rights, Responsibilities and Tenancy Conditions
How your information is treated
The Privacy Policy explains how basic site data is handled, what is and is not collected, and how cookies operate. Only essential functions are used.
Full policy
The complete policy is available via the dedicated Privacy page linked in the right-column navigation.
Safety, Compliance and Reporting Concerns
Minimal use
The site uses only the minimum cookies required for performance and security. No advertising cookies or profiling tools are used.
Transparency
If additional data tools are ever introduced, they will be listed clearly, with explanations of what they do and how users can opt out.
Council Tenant Handbook
The primary reference guide for council tenants, setting out tenancy conditions, services, rights, and responsibilities, with links to the latest official Camden documentation. →
Report a Repair (Camden)
Direct access to Camden’s repairs system for reporting faults, tracking progress, and requesting maintenance for council-managed homes.
Emergency Repairs & Out-of-Hours Contacts
Essential contact information for urgent issues that cannot wait, including emergencies outside normal office hours.
Housing Officers & Key Contacts
Information on who manages council tenancies at the Brunswick and how to contact the relevant housing officers and support teams.
Complaints, Feedback & Escalation
Guidance on raising concerns, making complaints, and escalating issues when standard processes do not resolve a problem.
On this page
Using This Website →
Accessibility Statement →
Content Access & File Formats →
Privacy Policy →
Cookies & Data Use →
Contact for Access Issues →